General Information and Booking Conditions

1. Care. The main condition and acceptance of any booking is that good care is taken of the property, and the contents therein, and the cottage is left truly clean and tidy.

2. Breakages and Damage. However caused, breakages and damage should be reported immediately and paid for by the tenant on departure.

3. Arrival and Departure. The cottages are available from 4pm on the day of arrival, and we ask that you try not to arrive before this time. Please let us know in advance if you expect to arrive after 7pm. The cottages must be vacated by 10am on the day of departure. Some flexibility on departure time may be afforded, particularly for less able visitors, but only by prior arrangement.

4. Pets. We are in the midst of hill farmland and surrounded by sheep and cattle. Accordingly pets, particularly dogs, may be allowed by arrangement only. Owners must ensure that no animal hair or other evidence of pets is left in the cottages. Pets are NOT allowed on any of the beds or other items of furniture. Please see that dogs are exercised AWAY from the cottages and the grounds and that they do not soil any part of the property or grounds. We expect that best animal husbandry and practice is maintained by visitors in respect of their pets at all times, including recovery of soiling in any public area during their stay at Eildon Holiday Cottages. Dogs are not to be left unattended in cottages, or in cars on or near the property, at any time. Visitors are solely and fully responsible for their pets at all times. A small weekly charge will be made for each pet by arrangement.

5. Confirmation of Booking. When you are sent confirmation of booking on receipt of the Reservation Form and deposit, you are then fully liable to pay the balance of the cost of the holiday, notwithstanding that this balance is not due for payment until no later than 6 (six) weeks prior to the agreed arrival date. If balances are not received in full by this date, Eildon Holiday Cottages reserve the right to cancel the holiday without notice and without refund of deposit.

6. Cancellation. Eildon Holiday Cottages will make best endeavours to re-let where cancellation is notified in writing. In the case of a successful re-let, the balance (NOT the deposit) on the holiday will be waived or refunded.

7. Cancellation Insurance. Because of your responsibilities and liability in the event of cancellation, we cannot stress too strongly the advisability of taking out cancellation insurance in respect of your holiday. For UK based guests, Eildon Holiday Cottages will provide a leaflet with the deposit acknowledgement. If for any reason this is not received, please call for one to be sent. The form in the leaflet should be completed and returned to the address advised in the leaflet itself and NOT to Eildon Holiday Cottages.

8. Parking. Our cottages have limited parking space for one standard vehicle only in front of each. Please let us know in advance if you are bringing a larger vehicle or more than one vehicle. Additional parking for a second vehicle and parking for larger vehicles is available near to the cottage. Larger vehicles, including large disabled vehicles, must not be left outside the cottage other than for boarding and discharging. We ask that you park your vehicles with consideration for other visitors and do not obstruct their views from the cottages. No caravans or camping are allowed on site.

9. Conduct. The person booking the holiday is responsible for the conduct of the whole of his/her party during the holiday. In particular, it is expected that the best possible consideration is given to the enjoyment and privacy of other visitors and residents on the property at all times and that excessive noise or disturbance is avoided.

10. Smoking. Smoking is allowed, other than in Langrig, on the understanding that smoking indoors is minimised and the cottages kept well ventilated at all times. Ashtrays are to be emptied and cleaned immediately after use. The management kindly request that guests smoke outdoors wherever possible, and that cigarette ash and butts are disposed of carefully and not littered on the site.

11. Property. All property belonging to visitors is at the risk of the owner of such property including, but not limited to, any car or its contents.

12. Maximum Occupancy. The maximum number of persons occupying the cottages must NOT exceed the number stated in the brochure or agreed in writing by Eildon Holiday Cottages. Sometimes it may be possible to accommodate an extra person, and in such cases an additional charge will be payable by arrangement.