Terms and Conditions

  • The main condition and acceptance of any booking is that good care is taken of the property, and the contents therein, and the cottage is left clean and tidy.
  • Breakages and Damage. However caused, breakages and damage should be reported immediately and paid for by the tenant on departure.
  • Arrival and Departure. The cottages are available from 4pm on the day of arrival, and we ask that you try not to arrive before this time. The cottages must be vacated by 10am on the day of departure. Some flexibility on departure time may be afforded, particularly for less able visitors, but only by prior arrangement.
  • Pets. We are in the midst of hill farmland and surrounded by sheep and cattle. Accordingly pets, particularly dogs, may be allowed by arrangement only. Owners must ensure that no animal hair or other evidence of pets is left in the cottages. Pets are NOT allowed on any of the beds or other items of furniture. Please see that dogs are exercised AWAY from the cottages and the grounds and that they do not soil any part of the property or grounds. We expect that best animal husbandry and practice is maintained by visitors in respect of their pets at all times, including recovery of soiling in any public area during their stay at Eildon Holiday Cottages. Dogs are not to be left unattended in cottages, or in cars on or near the property, at any time. Visitors are solely and fully responsible for their pets at all times. A weekly/short break charge of £15 will be made for each pet.
  • Confirmation of Booking. When you are sent confirmation of booking on receipt of the Reservation Form and deposit, you are then fully liable to pay the balance of the cost of the holiday, notwithstanding that this balance is not due for payment until no later than 6 (six) weeks prior to the agreed arrival date. If balances are not received in full by this date, Eildon Holiday Cottages reserve the right to cancel the holiday without notice and without refund of deposit. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
  • If you need to cancel a booking for any reason we ask that we be notified by telephone or e-mail immediately and if initial contact is made by telephone it must be confirmed in writing within five days. Eildon Holiday Cottages will make best endeavours to re-let where cancellation is notified in writing. In the case of a successful re-let, the balance (NOT the deposit) on the holiday will be waived or refunded.
  • Cancellation Insurance. Because of your responsibilities and liability in the event of cancellation, we cannot stress too strongly the advisability of taking out cancellation insurance in respect of your holiday. For UK based guests, Eildon Holiday Cottages can provide a leaflet from a recommended insurer. The form in the leaflet should be completed and returned to the address advised in the leaflet itself and NOT to Eildon Holiday Cottages.
  • Adverse Travel Conditions. Travel to Scotland can occasionally be disrupted due to bad weather (i.e. snow in winter). Where there are plane, road or rail disruptions due to weather conditions, technical fault/break-down or any form of industrial action, we cannot be held responsible for non-arrival and, in these circumstances, no refunds will be given.
  • Our cottages have limited parking space for one standard vehicle only in front of each. Please let us know in advance if you are bringing a larger vehicle or more than one vehicle. Additional parking for a second vehicle and parking for larger vehicles is available near to the cottage. Larger vehicles, including large disabled vehicles, must not be left outside the cottage other than for boarding and discharging. We ask that you park your vehicles with consideration for other visitors and do not obstruct their views from the cottages. No caravans or camping are allowed on site. While our holiday cottages are situated in an area of very low crime, vehicles, accessories and content are left at their owner’s risk. We will not be responsible for any loss or damage or any injury to persons caused by others.
  • The person booking the holiday is responsible for the conduct of the whole of his/her party during the holiday. In particular, it is expected that the best possible consideration is given to the enjoyment and privacy of other visitors and residents on the property at all times and that excessive noise or disturbance is avoided.
  • There is no smoking allowed in any of the cottages. The management kindly request that guests smoke outdoors, and that cigarette ash and butts are disposed of carefully and not littered on the site. Ash trays can be provided on request.
  • All property belonging to visitors is at the risk of the owner of such property including, but not limited to, any car or its contents.
  • Maximum Occupancy. The maximum number of persons occupying the cottages must NOT exceed the number stated in the brochure/website or agreed in writing by Eildon Holiday Cottages. Sometimes it may be possible to accommodate an extra person, and in such cases an additional charge will be payable by arrangement.
  • Heating Central heating is provided by our biomass boiler which is on 24 hours a day and controllable by thermostat in the cottages. The cost of this is included in the cottage price. All rooms in the cottages also have electric heaters in them as a back-up.
  • What the booking includes. Your booking secures the use of the property and all its facilities for the agreed rental period. Bedding and towels are provided but we kindly ask that guests bring their own outdoor/beach/dog towels if required. The booking fee includes £2 per night of electricity which will cover normal electricity use at most times of the year. This is simply to encourage economy as there are electric heaters in all rooms (in addition to the central heating) which use a lot of electricity if left on all the time. This is all explained in more detail on arrival and if guests have any queries or concerns regarding heating or electricity they can contact us for more information. Any electricity used above the agreed amount will be charged at cost (20p per unit) and is payable on departure.
  • Lost property. If property is left behind in your accommodation, we will do everything we can to return the item, however we cannot be held responsible for loss or damage.
  • Complaints Procedure. In the event of there being any cause for complaint concerning the accommodation please tell us promptly so we can try to resolve the problem as soon as possible. If you do not give us the chance to put right any problems within our control, we will not be held responsible for the problem. We will not be responsible for complaints made to us if you have not followed the procedure set out above.